tongits go Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly how tongits go collects, uses, stores, and protects the personal information of Filipino players on our platform. Please read this page carefully so you know your rights and how we handle your data.
1. Information We Collect
When you register and use the tongits go platform, we collect certain personal information that is necessary to provide you with a safe and enjoyable gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect account activity data such as login history, game session records, deposit and withdrawal transactions, and device information including your IP address and browser type. Identity verification documents such as a government-issued ID may be requested to comply with Philippine regulatory requirements. We collect only the information that is reasonably necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for account verification and regulatory compliance.
2. How We Use Your Information
The personal information we collect is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, and deliver the gaming services you have requested. We use your data to verify your identity and age in accordance with Philippine gaming regulations, and to detect and prevent fraudulent activity or unauthorised account access. Your contact details may be used to send you important account notifications, security alerts, and updates about changes to our platform or policies. We may also use aggregated, anonymised data to improve our services, analyse platform performance, and understand how Filipino players interact with our games. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without your knowledge.
3. Sharing of Information
tongits go does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers, all of whom are bound by strict confidentiality obligations. In certain circumstances, we may be required to disclose your information to Philippine government authorities, law enforcement agencies, or regulatory bodies such as PAGCOR when required by law or in response to a valid legal request. Any third parties with whom we share data are required to handle your information in a manner consistent with this Privacy Policy and applicable Philippine data protection laws. We will notify you of any material changes to our data-sharing practices to the extent permitted by law.
4. Data Security
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the tongits go platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your account credentials and financial details remain secure in transit. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff are trained on data protection obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012.
5. Data Retention
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by Philippine law and our regulatory obligations. Transaction records, identity verification documents, and account history may be retained for a minimum of five years following account closure to comply with anti-money laundering regulations and gaming licence requirements. Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request the deletion of your account, we will process your request promptly, subject to any legal obligations that require us to retain certain records. You may contact our support team at [email protected] to enquire about the specific retention periods that apply to your data.
6. Your Rights Under Philippine Law
As a Filipino player, you have specific rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact us at [email protected] and we will respond to your request within the timeframe required by applicable law.
7. Cookies and Tracking
The tongits go platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how our platform is used by Filipino players. Essential cookies are necessary for the platform to function correctly and cannot be disabled, as they support core features such as account login and session management. We may also use analytics cookies to collect aggregated, anonymised information about how users navigate the platform, which helps us improve performance and content. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may affect the functionality of some platform features. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine laws and regulations. When we make material changes, we will notify registered players via email or through a prominent notice on the platform, and we will update the effective date at the top of this page. We encourage you to review this policy periodically so that you remain informed about how we protect your personal information. Your continued use of the tongits go platform after any changes have been posted constitutes your acceptance of the updated policy. If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to our support team at [email protected].
Questions About Your Data?
Our support team is here to help Filipino players understand their data rights and account privacy. You can also visit our FAQ page for quick answers to common questions.